Frequently Asked Questions
Everything you need to know about securing your home.
How do I know if a lock will fit my door?
Most residential doors use a standard backset of either 2-3/8 inches or 2-3/4 inches. Our product pages include detailed measurement guides, and most of our deadbolts feature adjustable latches to fit both sizes.
Do you offer 'Keyed Alike' services for multiple locks?
Yes, we can key multiple locks to work with the same physical key. Simply select the 'Keyed Alike' option on the product page or contact our support team after placing your order.
What is your return policy for installed hardware?
We accept returns within 30 days of purchase. However, items must be in their original packaging and show no signs of installation or scratches. Defective items are covered under our full replacement warranty.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. Expedited shipping options are available at checkout.
Are your smart locks compatible with my smart home system?
We carry locks compatible with Z-Wave, Zigbee, Apple HomeKit, and Wi-Fi. Please check the 'Connectivity' section in the product specifications to ensure compatibility with your specific hub.
Do you provide installation services?
While we do not provide direct installation, all our products come with comprehensive DIY instructions. For complex electronic systems, we recommend contacting a certified local locksmith.